Post-Sales Solution Engineer

Instant, Modern Verifications For Lenders with 99% Accuracy

Remote or San Francisco


Our Company

San Francisco-based Informed.IQ uses machine learning and AI technologies to instantly verify income, residence, insurance and other consumer data points, enabling real-time and more reliable credit decisions that better comply with Fair Lending laws. Informed.IQ’s machine learning models are trained to process hundreds of different types of documents and consumer-permissioned data sources, automating verifications for lenders. In 2022, Informed.IQ processed almost 2 million auto and consumer loan applications and automated over $110 billion in loan originations to date from 6 of the top 10 lenders in the United States. Informed.IQ’s AI quickly automates verifications with a high accuracy with no humans-in-the-loop. Informed.IQ is expanding its reach within major financial institutions and credit unions to help offer auto loans, personal loans to their customers.


  • Provide engineering support and services for Informed.IQ’s technical post-sales implementation & go-live activities.
  • Draw upon experience working at the enterprise level to deliver moderate to complex solutions.
  • Engage with customers and the Informed.IQ account team during the pre-sales phase to determine how to structure the Informed.IQ solution and implementation for ongoing success and post implementation to ensure the customer is realizing value from the Informed.IQ Products.
  • Effectively position the value of the Informed.IQ platform-related solutions as part of the overall sales proposal.
  • Deliver value focused / results-oriented proposals and solutions.
  • Evaluate customer’s process gaps and IT challenges to carve out Informed.IQ’s value proposition.
  • Present Informed.IQ implementation proposals to customers.
  • Facilitate meetings with diverse groups of project stakeholders.
  • Translate customer requirements into solutions and review and critique both functional and technical designs.
  • Develop collateral, best practices and solutions to be leveraged across the support community.
  • Work cross-functionally to provide continuous product and process improvements.
  • Develop estimates for work, proposals, solutions for customers and prospects.
  • Provide technical product expertise, best practices and solutioning to the Informed.IQ Sales organization, Informed.IQ’s prospects, partners and customers.

About You

  • 6+ years of industry experience as a post-sales customer solution engineer experience dealing with enterprise companies, pre-sales engineer, or similar role in Series A or later start-ups.
  • Must have customer-facing experience in the above role.
  • 1+ years experience working with RESTful APIs, XML or JSON schemas, scripting languages (e.g., Python or Ruby), writing SQL queries and UNIX shell scripting.
  • 1+ years experience working in the cloud (e.g., AWS or other compute cloud).
  • Ability to train and advise customers’ managers, architects, and developers in the best ways to use Informed.IQ’s technology.
  • BS or MS in Computer Science, Engineering or equivalent experience in a technical/analytical field.
  • Ability to thrive in a start-up, self-motivate, and own projects end-to-end.
  • Ability to write thorough, scalable and clear documentation.
  • An inquisitive nature in diving into data inconsistencies to pinpoint issues.
  • The ability to communicate cross-functionally, derive requirements and engineer solutions.

Benefits and Perks

  • Competitive salary and stock options
  • Remote friendly work environment
  • Annual training/tools stipend for engineers
  • Medical, dental, and vision paid by company with support for dependents
  • 15 days of paid time-off in addition to 11 paid company holidays
  • 401K plan

Informed, Inc. is an EEO employer that actively pursues and hires a diverse workforce. We do not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws. We strive to create a healthy and safe workplace where harassment of any kind is strictly prohibited. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Minimum Experience Required: 4 Year

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As Featured in American Banker